APPOINTMENTS & CANCELLATIONS

 

If you are unable to attend your appointment, please contact us immediately at 678-429-1723. Please inform us if you need to cancel or reschedule at least 24 hours before your appointment. Failure to cancel or rearrange on time will incur a 50% service charge.

Please arrive for your appointment at least 15 minutes in advance so that the necessary paperwork can be completed. Late may result in cancellation or reduced time of your treatment. Ek Beautè will endeavor to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment in short notice, we will make every effort to contact you in advance.

Prior to your appointment, we will inform you of any preparation required in advance of your treatment. If you fail to follow the guidelines it may result in cancellation of your appointment, reduced treatment time, or additional fees.


PACKAGE OF TREATMENTS

 

All treatments purchased as a package must be paid in full in advance of the first treatment. All treatment packages must be taken within 10 months of the date of purchase. Any treatments left untaken after 2 years will be forfeited.


TREATMENT SUITABILITY

 

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.


LIABILITY

 

EK Salon and Spa are not responsible for any left items or stolen goods in our location.

Is the client's responsibility to ensure that he or she provides Ek Salon and Spa with all relevant medical each treatment. EK Salon and Spa will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, EK beauté Salon and Spa regarding the care of a treated area. Nothing in these terms of business shall exclude or limit EK beauté Salon and Spa liability for death or any personal injury resulting from an esthetician negligence at EK beauté Salon and Spa.


COMPLAINTS

 

At EK Beauté salon and Spa endeavors to treat all its clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at EK Beauté Salon and Spa, you are entitled to lodge a complaint, either verbally, by telephone or in writing. We will endeavor to fix any concern raised by a client as we love happy clients.